All products purchased directly from Fitness Cubed Inc. (the “Company”) on cubii.com or the Company’s Amazon site, other than Subscriptions for use of the Studio+ Services, can be returned within thirty (30) days under our free returns policy. If you do wish to return a Cubii product, simply email us at email@example.com with the subject line Return Request. Please provide us with:
- Your Cubii serial number
- Order number
- Shipping address
- Reason for return
To avoid any charges, all returns and exchanges must include the original packing material, product box, and accessories. Refunds will be issued after the product is returned to our warehouse. The refund generally appears within one to two billing statements on the same card used to make the original purchase. If the order was placed using a check or money order, a check will be provided for the refund. **Please note, free returns are not included on orders from Good Morning America, The View, Or the Kelly and Ryan show** For information on canceling a Studio+ Services Subscription, please visit Cubii.com/help. For information on canceling an order placed by an Authorized Retailer, please refer to the Authorized Retailer Terms (as such term is defined in the Authorized Retailer Purchase Order Terms).